In the event that the customer wishes to exchange the product for a refund of the money, it will not be possible, since when purchasing a software product, he will automatically become the owner of that product, thus leaving the option to return void.
However, the customer can always contact info@robotradingstar.com for any questions or queries regarding the operation of each of the products purchased on the robotradingstar.com page.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
If you contact us to develop an automatic trading system in a personalized way, you will not be able to be reimbursed or exchanged for another product, since it will be an article and personal use.
Exchanges
It will not be possible to make exchanges for other products shown on the website.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Doubts / Clarifications
For any doubt or clarification you can contact us via chat or through the following email: info@robotradingstar.com
